cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

friends and family offer -25% discount

Hi All,

I have acquired thsi new mobile service when one of my optus friend pass out the friends and family offer to get the 25% discount.

My first bill is not showing any discount applied and on calling the customer  are reagrding the same , i got to know that first bill is exempted from tis discount .. really?Any idea if its true?

 

And where is the NPI recorded as Customer care on not answering my qieries  just disconnected the call.

 

Thanks !!

0 Kudos
Reply
3 Replies
Highlighted
Respected Contributor
Respected Contributor

Re: friends and family offer -25% discount

The signup page and other documentation advised that the discount would apply from the second bill onwards.


Did someone on Yes Crowd answer your question?
Please remember to throw a Kudo and/or Accepted Solution their way!
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: friends and family offer -25% discount

When reviewing the Contract/CIS document that was sent via as a download link via email, is this 25% off discount suppose to show as an item under "Customer Order: You have committed to the following contract terms"?

0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: friends and family offer -25% discount

Hey there, @j0nnos. Our CIS documents outline the key info on the plan itself including info relating to calls, data etc. Discount and credit info is not included within the CIS as this can change from plan to plan. Please let us know if you need a hand with anything else.

0 Kudos
Reply
Top Contributors