I am trying to change ownership of a broadband service. The online form DOES NOT WORK, optus helpdesk tell me to go to a store, I ring the optus store and they tell me they can't do it because they need to fax it and they do not have a fax anymore. There seems to be no way to transfer this account.
What's happening when you try to fill in the online form?
Have you spoken with our Live Chat team to see if they can assist you with the change?
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