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New Contributor Tanyak
New Contributor

Yobee refund

Hi, I had charges taken from my account from Yobee and was confirmed that these had stopped which they have. But I was told a refund was requested on 7 August and I have not heard anything since. Please can I find out when I can expect this?

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Contributor onestepchris

Re: Yobee refund

From what I understand, Optus can file a complaint to the content provider(Yobee) in your behalf. They will be just waiting for Yobee to action the complaint. The normal timeframe is within 2 business days. 


It would be best to contact Optus for assistance. Their direct number is 133937. Or you can also contact them via chat, please go to:



Hope it helps. 



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RetiredModerator PhilC

Re: Yobee refund

Hi @Tanyak I've picked up your PM and responded to you further there.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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