I did get onto Live Chat and I was advised to pay my bill excluding the disputed amount and they would dispute the charges with the third party. I did this but the charges are still there in my account. How long is this supposed to take? Seems like nothing has happened.
Hey @lp27 - It can take anywhere between 2-5 business days. If you don't hear anything within the next few days, feel free to get back in touch with us so we can take a look.
That certainly is a long time, sorry @lp27 - I didn't realise how long it had been. Can you please send me a PM with your account details, full name and DOB?
I sent you a PM 5 days ago. No reply as yet. In the meantime my account is $10 overdue because as previously advised I did not pay for the disputed charges and I have now got a bill for a further $20.
We're not a Live service here on Yes Crowd, @lp27, so our responses can be delayed, though we're getting back to everyone as soon as we can.
If you need urgent assistance, best to get in touch with our Billing team directly or chatting with us via Live Chat HERE.
I'm just getting back to your PM now.
One-click subscription to "Premium Services" via spam SMS messages are prohibited under the telco industry recommendations. To get your money back:
Please jump onto live chat → http://yesopt.us/chat2us. and request with our agent to set your Premium SMS spend control limit to $0.00. This will prevent any third party content provider from charging your Optus account. The consultant can also raise a dispute with the provider on your behalf.