I've got excess charges from some criminals running some scam called "Winneroo".
I've never, and would never sign up to any of this rubbish, and I can't afford to be slugged with a $40 bill from these criminals.
Why is this allowed to go ahead?
What can be done to stop the Winneroo criminals?
How can I get my money back??
The moderators here will get your money back, because they work for the company that sent your phone number to them.
You have to write to politicians to fix this problem, and they probably won't know what you are talking about. Here is some back info
Thanks for taking the time to reach out to us here.
We can definitely raise a dispute with the Premium SMS provider and set your spend limit to $0 so you cannot subscribe to these services in the future.
When you have the chance, please confirm your mobile number, full name and DOB here → http://yesopt.us/pmnam
I've been hit with this scam too. I dismissed the first text from them as spam but now I see a $10 charge on my bill and I just got a text that I've now spent over $30. I didn't subscribe to anything. I never agreed to it. I'm not paying for it. Get these charges off my account!
Same problem here, never subscribed to this Scam and been charged 9.09$ on my bill.
I call the helpline number that i found on the bill and unsubscribed and received a confirmation sms.
Are there any others steps that are need to be done?
How is this possible?
Hey @Ip27 and @Carooz,
Thanks for reaching out to us here. At first instance, I'd recommend replying STOP to the number which has been advise via the SMS. For any urgent enquiries, I'd recommend contact our Live team here → http://yesopt.us/chat2us
Alternative, you could reach out to us by confirming your mobile number, full name and DOB here → http://yesopt.us/pmnam. Once we've picked it up, we'll look into this further from there.
I've too just seen that I e been charged 36.36! I didn't subscribe either. I did receive many texts from winnaroo that said I'd automatic ally be charged. Thinking this is a scam I deleted and blocked the number. How did they get access to my account and who gave out my number?
How do I get my money back???
Hey @Giulsie_ - Can you please confirm your account details, full name and DOB via PM? Happy to have this resolved.
Glad to hear it @Giulsie_
Shout out if we can give you a hand with anything else in the future.