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New Contributor Frustrated077
New Contributor

Why don't Optus ever reply to complaints or fix simple issues

I have had online chats, phone calls and submitted enails to Optus and simple requests still have not been fixed and not once have they ever called me back..... it started by being sent a letter titled ' SORRY TO SEE YOU GO' maybe they know something more than me. I was asked to send my Fetch box back or be charged $250, when I spoke to someone online they told it wasn't them who had sent it....yet it was Optus letterhead and the Optus address to send it back.

They then told me I never had an Optus Fetch box, in the end the told me they would send me a new box, as mine was old when I described and nothing ever arrived. We have now been charged for a Fetch bundle, our call ID has disappeared and even after several calls they still can't fix......WHY IS OPTUS SO BAD AND NEVER RESPONDS TO CUSTOMERS!!!!!!!!

PLEASE HOW DO I GET THEM TO FIX THINGS?????

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Online Community Manager
Online Community Manager

Re: Why don't Optus ever reply to complaints or fix simple issues

This is not something that we can assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If for some reason it is still not resolved, please follow our complaints process.
Let us know how you go. 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Frustrated077
New Contributor

Re: Why don't Optus ever reply to complaints or fix simple issues

Hi Ray, thanks for at least reolying to me....I have left 3 complaints on the Optus Complaints page and not one person has bothered to contact me 

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Online Community Manager
Online Community Manager

Re: Why don't Optus ever reply to complaints or fix simple issues

That does sound strange, how long ago? Do you have a reference number(s)?

We do recommend the Social Media option if you have an account.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Frustrated077
New Contributor

Re: Why don't Optus ever reply to complaints or fix simple issues

unfortunately I'm not a social media person, this has been going on for several weeks and no contact from Optus, apart from yourself...no reference numbers

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Online Community Manager
Online Community Manager

Re: Why don't Optus ever reply to complaints or fix simple issues

How long ago did you leave a complaint(s) on the complaints process.  


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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