Hey @Wsigley - there are hundreds of live chat members at any given time, however they can get a little busy. Is there anything in particular you need a hand with?
They usually answer within a few minutes, or even instantly. There can be things in your browser or connection that stop it. You could try going to a sales page and waiting for one of the annoying chats to pop up. They wont be the correct team, but they can move you.