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Roxide
Occasional Contributor
Occasional Contributor

Why can't I pay my bill when email is received any more?

I receive my mobile phone bill via email. In the past, I was able to pay it as soon as I received it instead of waiting for the direct debit to occur (which is about 2 weeks later). Now, I receive a bill showing that I owe money but when I click on "View Bill" I'm taken to my Optus account which states a zero balance and says everything is up to date. Why am I no longer able to pay my mobile bill when I receive the billing email?

The reason I pay upon receival of the email is because I get paid once a month on the 15th. I have all bills set up to be paid on, or around that date as part of my budgeting practices. Now, I suddenly seem to be unable to do that and instead have to wait until early then next month?

Paying was so much simpler before. Click "pay my bill", enter credit card details and check "send me a receipt". Now I have no idea what is going on!

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Serena_YC
Moderator
Moderator

Re: Why can't I pay my bill when email is received any more?

Hi @Roxide

Thanks for reaching out to us here. 

As we are unable to look into account details on Yes Crowd, we recommend messaging us via the My Optus app so that our teams can securely confirm your details and assist in checking your current billing arrangements for you. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

AndS
Super Contributor
Super Contributor

Re: Why can't I pay my bill when email is received any more?

@RoxideI get an SMS abput my bill, but Optus's systems are of such high quality (sigh!!!!) that I need to wait for the next day for the billing data to show up in my optus online account.

So it's not just you. I would wait one day after you receive the bill before trying to pay and see if the data has made it to you account.

 

Roxide
Occasional Contributor
Occasional Contributor

Re: Why can't I pay my bill when email is received any more?

Cheers for that. I re-checked  and it did now show the amount I owe. That's fine, but I then paid said bill and it said payment accepted, but my account still shows the amount as owing! I mean, I understand that again, it may take a while to go through but ultimately, the whole system seems really flakey and over complicated now compared to what it was a couple of months ago. Whenever I paid via this method previously it would show a zero balance immediantly.

 

Thanks again for your help @AndS and have a great day!

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