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New Contributor bobcat12
New Contributor

Why am I being charged extra for shared data when I didn't ask for this, plus I have one handset

How can Optus charge me extra for 'shared data' when I didn't ask for this, plus I only have one mobile phone. I phoned Optus when I first noticed this on my account and was told I didn't have 'shared data'.

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Online Community Manager
Online Community Manager

Re: Why am I being charged extra for shared data when I didn't ask for this, plus I have one handset

Hi @bobcat12, you've been charged for an additional excess data level? If you have two or more post-paid mobile or mobile broadband services the data is pooled and shareable between the services. Obviously if you only have the one service, your data will not be shared.

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Esteemed Contributor
Esteemed Contributor

Re: Why am I being charged extra for shared data when I didn't ask for this, plus I have one handset

There is no charge for 'shared data' (even those that have it)

 

What does your bill say specifically?

 

Regards

 

Peter Gillespie

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