Searching...
Reply

Why am I being charged extra for shared data when I didn't ask for this, plus I have one handset

bobcat12

How can Optus charge me extra for 'shared data' when I didn't ask for this, plus I only have one mobile phone. I phoned Optus when I first noticed this on my account and was told I didn't have 'shared data'.

Re: Why am I being charged extra for shared data when I didn't ask for this, plus I have one handset

Dan_C

Hi @bobcat12, you've been charged for an additional excess data level? If you have two or more post-paid mobile or mobile broadband services the data is pooled and shareable between the services. Obviously if you only have the one service, your data will not be shared.


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Why am I being charged extra for shared data when I didn't ask for this, plus I have one handset

petergdownload

There is no charge for 'shared data' (even those that have it)

 

What does your bill say specifically?

 

Regards

 

Peter Gillespie

Post a Reply
Top Contributors
12 Kudos
7 Kudos
6 Kudos
5 Kudos
3 Kudos