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2017-08-29 04:45 PM
How can Optus charge me extra for 'shared data' when I didn't ask for this, plus I only have one mobile phone. I phoned Optus when I first noticed this on my account and was told I didn't have 'shared data'.
2017-08-30 05:03 PM
Hi @bobcat12, you've been charged for an additional excess data level? If you have two or more post-paid mobile or mobile broadband services the data is pooled and shareable between the services. Obviously if you only have the one service, your data will not be shared.
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Please mark it as a Accepted Solution and be generous with that Kudos button
2017-08-30 07:17 PM
There is no charge for 'shared data' (even those that have it)
What does your bill say specifically?