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New Contributor ChellyMay
New Contributor

Unauthorised transaction from Tjoor (MIA Sphere Live

Hi everyone,

 

I was hoping someone could help me, I am currently on a sim-only $40.00 plan with 8gb of data. I never go through it and I barely make any calls, so my monthly costs are always under $40.00. I was shocked to find unathorised transactions from service Tjoor - MIA sphere live?? one on 3rd July and one on the 10th of July amounting to $18.16.  I called the helpline number and it sounds like a scam. Am I able to get a refund on these charges? I always pay my bill on time and I've been with optus for over 10 years so it's very disheartening when stuff like this happens.

 

 

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Crowd Champion Davelew
Crowd Champion

Re: Unauthorised transaction from Tjoor (MIA Sphere Live

Hi

 

Perform a search for MIA Sphere Live on this forum to find all the comments and ways to prevent this happening to you again.

 

Dave


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RetiredModerator AlexRH
RetiredModerator

Re: Unauthorised transaction from Tjoor (MIA Sphere Live

Hey @ChellyMay, sounds like premium content charges - you can find more info on this HERE, and you can chat with our Billing team directly so we can investigate further HERE.


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