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Unauthorised MIA Sphere Live and Digital Turbine content charges



It looks like many people are having the same problem, I have received content charges from MIA Sphere Live and digital turbine, I have not authorised these payments and have been trying to follow optus instructions online to cancel these only to be going round in circles and now incurring a late fee to my bill as i was reluctant to pay for these services. I have had no look in speaking to anyone on the phone and I am currently sat on hold.... again, trying to have someone fix the issue and arrange refunds.


Any help or tips in how to fix this would be greatly appreciated 🙂 



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Retired Employee
Retired Employee

Re: Unauthorised MIA Sphere Live and Digital Turbine content charges

Hey @nic49,


I'm sorry we weren't able to get you sooner. You might find the following two threads handy 🙂 The first is simply a summary of the recent changes we've made regarding Premium SMS content services. The second is a response I've linked with handy instructions regarding the process to get this one resolved.


Let us know if you have any other questions, we're happy to help out. 

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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