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Unauthorised MIA Sphere Live and Digital Turbine content charges

Hi,

 

It looks like many people are having the same problem, I have received content charges from MIA Sphere Live and digital turbine, I have not authorised these payments and have been trying to follow optus instructions online to cancel these only to be going round in circles and now incurring a late fee to my bill as i was reluctant to pay for these services. I have had no look in speaking to anyone on the phone and I am currently sat on hold.... again, trying to have someone fix the issue and arrange refunds.

 

Any help or tips in how to fix this would be greatly appreciated 🙂 

 

Thanks!!

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Online Community Manager
Online Community Manager

Re: Unauthorised MIA Sphere Live and Digital Turbine content charges

Hey @nic49,

 

I'm sorry we weren't able to get you sooner. You might find the following two threads handy 🙂 The first is simply a summary of the recent changes we've made regarding Premium SMS content services. The second is a response I've linked with handy instructions regarding the process to get this one resolved. 

 

https://yescrowd.optus.com.au/t5/Blog/Changes-to-our-Premium-Services-offering/ba-p/351928.

 

https://yescrowd.optus.com.au/t5/Mobile/MIA-Sphere-Live/td-p/305854/page/2

 

Let us know if you have any other questions, we're happy to help out. 

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