cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

URGENT: Outstanding Bill Paid and need file update

Hi Billing Team,

I have paid for the outstanding $578 (settled amount by Probe) and I need to get my account removed from the default list asap. This amount was disputed and Optus should not put this account on default in any case. If I am already in communication with the recovery companies then how come my account is moved to default account. Please take my account out from default as soon as possible.

My account detail are as follows.

 

Account number *****

Name Muhammad  Qureshi

Contact *****

 

Regards,

 

Muhammad

0 Kudos
Reply
1 Reply
Highlighted
Moderator
Moderator

Re: URGENT: Outstanding Bill Paid and need file update

Hi imaqureshi Thank you for raising this issue. It's unusually got to do with us finalising a few things before we can have it removed. From this point, it can take a bit of time.


Please note that we’re unable to look into account details on Yes Crowd. 


Our Messaging team >  https://app.optus.com.au/msg-us?tags=OCAYCMSG is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

Top Contributors