URGENT: Outstanding Bill Paid and need file update
Hi Billing Team,
I have paid for the outstanding $578 (settled amount by Probe) and I need to get my account removed from the default list asap. This amount was disputed and Optus should not put this account on default in any case. If I am already in communication with the recovery companies then how come my account is moved to default account. Please take my account out from default as soon as possible.
Re: URGENT: Outstanding Bill Paid and need file update
Hi imaqureshi Thank you for raising this issue. It's unusually got to do with us finalising a few things before we can have it removed. From this point, it can take a bit of time.
Please note that we’re unable to look into account details on Yes Crowd.
Our Messaging team > https://app.optus.com.au/msg-us?tags=OCAYCMSG is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.