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2019-06-04 08:28 PM - last edited on 2019-06-04 09:56 AM by Ray_YC
I'm trying to get numbers reconnected to prepaid from post paid. No one can help. Online chat is useless.
2019-06-04 08:55 PM
So are they currently active as PREPAID or POSTPAID?
(Active as in, not suspended, disconnected, but currently ACTIVE).
2019-06-04 09:32 PM
You cannot transfer an inactive service between any provider (postpaid, prepaid or otherwise). The service MUST be active before it can be transferred.
2019-06-04 09:56 AM
It's still not clear to me what you are trying to achieve. Inactive postpaid... in what way is it inactive? Suspended? (If yes, why is it suspended?) Cancelled? (If yes, you need to confirm it can be reactivated and will need a new SIM). Active but hasn't been used for a long time? (which still makes it active).
You are trying to get them reconnected to prepaid, so you are trying to do a Postpaid to Prepaid transfer?
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