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2019-03-17 02:02 PM
I closed my Optus account and have been trying for 2 months to get my funds back. Endless live chats, multiple calls (from overseas) to follow up, 7 hours effort so far. Multiple promises that I will receive a call back, nothing, no progress.
Every department passes me to someone else, no resolution, no customer service.
Is this familiar to anyone?
Do they just delay in the hope we will give up so they can keep the funds?
Is Optus the worst customer service you have ever experienced or is it just an isolated case?
2019-03-17 02:26 PM - edited 2019-03-17 02:27 PM
Yes I think that Optus telephone support is generally that dysfunctional that they might as well just divert all the calls to the TIO.
2019-03-17 02:44 PM
Make that 8 hours, currently in another epic live chat answering the same questions. Unbelievable
2019-03-17 02:49 PM
Are they disputing your claim for a refund or what are they doing?
2019-03-25 10:13 PM
Hi, i have had same probs, absolute joke.