I made an account suspension from Feburary to the end of September since I would be working overseas. However I was charged in full last month (March)! Would you pls fix it for me?
Hey @Siqi, we'd be more than happy to help out with this one. If you've requested an account suspension, we can only suspend the service for a 6 month period. You'd need to contact us to request for the suspension to be re-added to your account. If you could PM us with your full name, DOB and mobile number - we'll get this done for you. Dan
I have the same issue as a previous member. Overseas for at leat six months, asked for account to be supended. Haven't used Optus since March 24 and recived a bill for $184. Why doesn't Optus have live chat?
Hi CVT - the maximum we're suspending a service would be for 3 months if out of contract, then the normal monthly service fee would resume. We'd be happy to have a look into this further with you if you'd like to send your details through to us via private message, including your full name and DOB for ID. Thanks