cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
For Australian Bushfire info please click here
Highlighted
New Contributor Siqi
New Contributor

Suspend account did not work

I made an account suspension from Feburary to the end of September since I would be working overseas. However I was charged in full last month (March)! Would you pls fix it for me?

 

Regards

0 Kudos
Reply
3 Replies
Highlighted
Online Community Manager
Online Community Manager

Re: Suspend account did not work

Hey @Siqi, we'd be more than happy to help out with this one. If you've requested an account suspension, we can only suspend the service for a 6 month period. You'd need to contact us to request for the suspension to be re-added to your account. If you could PM us with your full name, DOB and mobile number - we'll get this done for you. Dan 

---------------------------------------------------------------------
If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Highlighted
New Contributor CVT
New Contributor

Suspend account

I have the same issue as a previous member. Overseas for at leat six months, asked for account to be supended. Haven't used Optus since March 24 and recived a bill for $184. Why doesn't Optus have live chat?

0 Kudos
Reply
RetiredModerator Esther
RetiredModerator

Re: Suspend account

Hi CVT - the maximum we're suspending a service would be for 3 months if out of contract, then the normal monthly service fee would resume. We'd be happy to have a look into this further with you if you'd like to send your details through to us via private message, including your full name and DOB for ID. Thanks


___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

Please ensure you abide by the community guidelines. All moderation actions are final.

0 Kudos
Reply
Top Contributors