I was just tricked twice into clicking a subsribe button on facebook. It was a post about top 20 mom tattoos. I was clicking through the pictures and didn't notice that the next button changed to a subscribe button. I got two messages saying that my account has been charged $6.99, I returned stop straight away. I would hope that Optus does not allow this to be charged to customers accounts!!! It is underhanded and incredibly unethical!The number that the messages came from is 19789229 Womooda for a games subscription. Regards, Jo-Ann Tonkin.
Hi @Jo_69 thanks for reaching out to us and I am sorry to hear about the issues with your subscription. If you'd like to send us a PM with the full name, number and date of birth attached to your account we'd be happy to assist. We can set your spend limit at $0 to ensure something like this doesn't happen again in the future and dispute any charges that may have already been applied.
Hey guys, thanks for reaching out. I've copied a response I'd posted from a similar thread. Hopefully it's of some use to you.
We do understand the concern and changes are being made in response to customer feedback. I'd suggest checking out the following threads.
For the moment, we'd suggest jumping onto live chat → www.optus.com.au/livechat/pmobi. You'd need to ask the consultant to action the following for you.
If you need us to follow up on your refund, message us back here and we'll gladly help out