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Still being charged for Voice to MMS despite turning it off

Lauren01

When I first got my phone I was automatically signed up for Voice to MMS. I turned it off soon afterwards because they told me I would be charged a small fee each month for using it. However, the past two bills I've been charged for it (and haven't used it). In case I made a mistake I have gone back and checked and it says that my Voice to MMS is off. How can I stop being charged for this option? 


Thanks

Re: Still being charged for Voice to MMS despite turning it off

markdennis

Call Billing Team, request to turn it off and request for refund

 

tip on getting a customer care billing

 

Dial 133937

Press 2, Press 1, Press 2, Press 1 , enter mobile number and select billing > select anything else.

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Re: Still being charged for Voice to MMS despite turning it off

Brock_E

Thanks for reaching out, @Lauren01. As @markdennis suggested, if you speak with our Billing team, they'll be able to swiftly action this for you. You'll be able to reach them through Live Chat here or by calling 133937. Please don't hesitate to reach out if you run into any issues.  

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