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2017-10-30 06:40 PM
I had to go through an absolute sh#t fight to have my broadband connected. So much so that I went to the ombudsman and the Optus CEO. I then received 6 months free internet for my grief.
So, with data flowing life was good. That is until my internet was cut off. Why? Because my bill was being sent somewhere else - an Optus Business office address - and I didn’t pay it!
So after 45 minutes on the phone (and no human assistance) I just coughed up via my credit card. I then web chatted and spoke to someone offshore - both who assured me that they updated my address.
So, I just got cut off again. So I worked out how to get to the billing shortcut to pay my bill via credit card ( now at 95c a minute) and after getting to the climax after entering all my card details as instructed was informed that this option is no longer available!
So I decide to speak to someone to sort this out....and was informed via the IVR that Optus hope to get someone to me within 30 minutes!
I hate dealing with Optus and am now cranky enough to go back down the previous route to get a result.
Oh and my home phone was never restored from the first disconnection.
I suppose it is CX just not the type customers recommend to others.
2017-10-31 09:38 AM