Searching...
Reply

Smart mag

Samantha11-03

Hi guys 

I accidentally subscribed to a smart mag $15 charge while scrolling on Facebook. I have replied STOP and have called the number that was attached to the text message up unsubscribe, I can see already $15 has been added to my bill, does that mean I just have to pay that $15 charge or can I talk to someone about getting this removed ? I didn’t want to subscribe to anything it must have been hidden in a add I clicked on. 

  Please help 😱

Re: Smart mag

[ Edited ]
Caitlin13

Same thing happened to me this morning!

Tried messaging STOP and have had no message stating if that was confirmed by them or not.

 $15 has already been charged to my account and I don’t want this!

 

Please help!

Re: Smart mag

Kaz1965

Same has happened to me too! Replied with STOP and didn’t receive a msg back! Also says I’ve been charged $15 on my phone bill, please help Smiley Sad(((

Re: Smart mag

10000000000GB

Well, that's an actual case of people who knew they subscribed. Mostly we get complaints from people who don't know.

 

You have to turn off premium SMS on your account. That may be hidden in the depths of your App, or My Account. Or you may have to use Optus chat to turn it off.

http://www.optus.com.au/shop/notices/service-chat

 

Reclaiming the money is often done through the moderators on this forum, by sending all your details to them

Re: Smart mag

bi0angel

I have had the same issue this morning with a text and if I try to reply a message pops up warning I will be charged. Who do I talk to to stop charges for this?

Thanks

Highlighted

Re: Smart mag

10000000000GB

Talk to google and find the 2000 topics on it

Re: Smart mag

Jmcavoy

So I clicked on this same link as well this morning, it’s a total scam and when they send you the text message, sending “stop” or “unsubscribe” will not work!! Make sure to ring the number and press the corresponding numbers to unsubscribe, unfortunately I don’t think you’ll be getting your money back. Undignified scammers again, but just be glad to get out of it!

Re: Smart mag

10000000000GB

Palease do not ring any numbers. They probably bill you for ringing them. You have to turn off Premium SMS spend on your account. Use chat or find the button in your account.

Re: Smart mag

Shauna

Hey @bi0angel - Sounds like premium content charges. Are you able to send me a private message with your mobile number, full name and DOB? I can go ahead and block these from further coming through as well as request a refund. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Smart mag

Shan1688

This also happened to me, just scrolling through Facebook and obviously where my finger touched when scrolling happened to be over the add and it automatically charges you! On looking at my bill it says "smart mag one off" so I'm really hoping that means it's just a one off fee and not every month. Such scammers! 

Post a Reply
Top Contributors
12 Kudos
7 Kudos
6 Kudos
6 Kudos
3 Kudos