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New Contributor
New Contributor

Scam

Hi, I've been charged $13 for a scam link called 'SmartMag One Off' how can i get this rectified?
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Trusted Contributor
Trusted Contributor

Re: Scam

Send your DOB and other details to a random moderator, like Dan_C.

 

Also shut down Premium SMS

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Moderator
Moderator

Re: Scam

Hey @dimi095, thanks for reaching out to us as we understand your concern in regards to the content charges on your account. These are Premium Content charges come through from the third party to apply on your service providers bill in your case Optus. As such it is not Optus charging you directly. Services like these sometimes subscribe you through banners and advertising on your mobile. This can occur in apps or through your web browser. Unfortunately, you may have inadvertently accepted the subscription this way.  Check out this article for more info. That`s ok as I can apply barring to Premium content (1900 numbers) on your service so that you cannot subscribe and will not be charged from now on. I can also escalate the charges with the third party to contact you in 5 working days for a full refund. Can you please PM us here your phone number / account number, full name and DOB to proceed.


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