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New Contributor Coolie
New Contributor

Report payment

I received a text asking me to report a payment by pressing a number. I followed the instructions and I received a msg saying invalid response. I tried calling optus but they have system outage. I find it completely ridiculous that there is no one to phone. I also tried the link to report a payment. It wanted me to register but I’m already registered. Think I’ll be cancelling contract. Have had nothing but problems.

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RetiredModerator PhilC
RetiredModerator

Re: Report payment

Hi @Coolie I'm really sorry to hear about the troubles you've had with your account. Have you since been able to resolve these billing issues? If you'd like to PM the full name, number and date of birth attached to your account we'd be happy to assist with this.


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Online Community Manager
Online Community Manager

Re: Report payment

Hey @Coolie,

 

Did you receive my latest PM? I've gone ahead and organised the credits as promised. We're happy to chat with you there. 

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