Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor
New Contributor

Repair Billing

I'm on the Nexus 6P $65 a month plan, and didn't get insurance when I first got the phone. About mid January, my phone randomly messed up while I was sleeping and is now suffering from the infamous boot loop that's been going around. Optus won't do anything about it unless I pay over $500 because it has a cracked screen, of all things, even though it's still covered under Hauwei's warranty (until early 2018).

Does anyone know if I can get that $500+ broken up and added to my regular monthly bill, or will I have to pay it all upfront for them to do anything about it and fix it? I'm basically just paying for an overpriced sim card, and a broken phone that's completely useless at this point.

0 Kudos
1 Reply

Re: Repair Billing

Hey Aventum, totally get that its frustrating.


You're welcome to PM through your service details (mobile number/ account number & billing address) as well as your full name and date of birth and we'd be happy to have a chat with you about this.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy