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Recurring bill issue

TammyG

Hello,

 

I am looking for advice on how to have the 'entertainment bundle' charges permanently removed from my bill.  

 

I have have needed to call Optus for the January, February and March bills to have these charges removed.  I've just received the April bill - and the charges are on their again, along with the credit from last month!!!!!!

 

I assume next next step will need to be the telecommunications ombudsman?

 

Thanks.

 

 

Re: Recurring bill issue

Yeldarb

I would make a complaint via the online form below and mention that your next step will be the TIO if the same thing happens again.

 

https://offer.optus.com.au/for-you/support/complaints

 

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