It seems I've also fallen prey to the somewhat rampant scam of Quizikoo and it's external Facebook links.
Same story as most that I've seen on this forum: clicked a Facebook link, was sent to an external site, was dishonestly mislead through the site, and finally recieved several SMS pertaining that I had subscribed with a once off payment of $14.90 to Quizikoo that grants me access to quizzes for 30 days.
Sure enough, I checked my balance (pre-paid plan and the Optus app makes it very easy to keep track) and have most definitely been billed for this amount.
I have since blocked authority for third party billing through the app but was wondering if there was a way to dispute this billing as there was no explicit confirmation given to authorise it?
Solved! Solved: Go to Solution.
Hey @MattBrttll - Great to hear you've since blocked this
We can look into having these charges disputed and refunded. Can you please PM me with your mobile number, full name and DOB?
I've just requested a refund for the charge. You should be contacted within 2 business days by the content provider.
If you don't hear anything, let us know!
Also, apologies for my delayed reply.
Should be all good from here! Enjoy the rest of the week!
The same happened to me last night, or should I say I got a SMS at 3am this morning telling me I've subscribed. I certainly didn't subscribe to anything at 3am
First to the original poster - How do you block Authority for third party billing?
Secondly, can Optus prevent this from being charged?
Hey @Jorgie09, you can set your content spend limit to $0 (or thereabouts) to block/restrict third-party charges (this also includes Google Play and App Store Direct Carrier Billing). This can be done within the My Optus App/My Account. We can also do it directly on our end, and also raise a dispute to have any charges refund.
Send through a private message with the following information and I'll take a look for you:
Are you the account holder: Y/N
Heya @Babita, I'm happy to lend a hand with this one.
When you get the chance, can you send us a private message?
I'll need your full name, DOB and mobile number.
We've recently made some changes to the premium content SMS offering. If you're interested, check out our blog → Third Party Content Closure.