It seems I've also fallen prey to the somewhat rampant scam of Quizikoo and it's external Facebook links.
Same story as most that I've seen on this forum: clicked a Facebook link, was sent to an external site, was dishonestly mislead through the site, and finally recieved several SMS pertaining that I had subscribed with a once off payment of $14.90 to Quizikoo that grants me access to quizzes for 30 days.
Sure enough, I checked my balance (pre-paid plan and the Optus app makes it very easy to keep track) and have most definitely been billed for this amount.
I have since blocked authority for third party billing through the app but was wondering if there was a way to dispute this billing as there was no explicit confirmation given to authorise it?
Solved! Solved: Go to Solution.
Hey @MattBrttll - Great to hear you've since blocked this 🙂
We can look into having these charges disputed and refunded. Can you please PM me with your mobile number, full name and DOB?
Thanks Matthew 🙂
I've just requested a refund for the charge. You should be contacted within 2 business days by the content provider.
If you don't hear anything, let us know!
Also, apologies for my delayed reply.
Should be all good from here! 🙂 Enjoy the rest of the week!
The same happened to me last night, or should I say I got a SMS at 3am this morning telling me I've subscribed. I certainly didn't subscribe to anything at 3am 🙂
First to the original poster - How do you block Authority for third party billing?
Secondly, can Optus prevent this from being charged?
Hey @Jorgie09, you can set your content spend limit to $0 (or thereabouts) to block/restrict third-party charges (this also includes Google Play and App Store Direct Carrier Billing). This can be done within the My Optus App/My Account. We can also do it directly on our end, and also raise a dispute to have any charges refund.
Send through a private message with the following information and I'll take a look for you:
Are you the account holder: Y/N
Heya @Babita, I'm happy to lend a hand with this one.
When you get the chance, can you send us a private message?
I'll need your full name, DOB and mobile number.
We've recently made some changes to the premium content SMS offering. If you're interested, check out our blog → Third Party Content Closure.