Accepted Solution

Purchase date


Hi All


Placed an order for a product on Sat the 17th, the product comes with a redemption that expires on Sun  the 18th. The order is showing on the system as Mon 19th (Next business day?). Will the receipt reflect the day I actually confirmed the purchase (17th) or the order date on the tracking number (19th). 


Re: Purchase date


Hi @Johngl


The order will usually track from the date you've placed this (when ordering online). That being said, you're welcome to send the full name, number and date of birth along with your order number through to us via a PM so we can take a closer look.

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