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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

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Purchase date

Hi All


Placed an order for a product on Sat the 17th, the product comes with a redemption that expires on Sun  the 18th. The order is showing on the system as Mon 19th (Next business day?). Will the receipt reflect the day I actually confirmed the purchase (17th) or the order date on the tracking number (19th). 

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Re: Purchase date

Hi @Johngl


The order will usually track from the date you've placed this (when ordering online). That being said, you're welcome to send the full name, number and date of birth along with your order number through to us via a PM so we can take a closer look.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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