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New Contributor CaptainMatus
New Contributor

Problems with the platform MyOptus

Hi.
Since I am an Optus customer (over than 3 months) I can´t use the platform the way I want.
It seems my account its still not activated.

OPTUS PLATFORM.jpg

OPTUS PLATFORM2.jpg

 

I can´t use the dashboard, billing or perks.
I really need this to be working, because I have 2 postpaid plans, every month I have problems with billings and is impossible for me to check them. 

Regards

Thanks

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Online Community Manager
Online Community Manager

Re: Problems with the platform MyOptus

Good evening @CaptainMatus, I'd suggest the following:

 

- Reach out to a team member on Live Chat → Optus.com.au/livechat

- Ask them to confirm that the service has been correctly linked to your My Account profile

- If it has been linked, ask them to remove and re-link the service 

- Clear your cookies/cache and give it another shot

 

 

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Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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