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2018-07-11 02:20 PM
Since I am an Optus customer (over than 3 months) I can´t use the platform the way I want.
It seems my account its still not activated.
I can´t use the dashboard, billing or perks.
I really need this to be working, because I have 2 postpaid plans, every month I have problems with billings and is impossible for me to check them.
2018-07-12 05:11 PM
Good evening @CaptainMatus, I'd suggest the following:
- Reach out to a team member on Live Chat → Optus.com.au/livechat
- Ask them to confirm that the service has been correctly linked to your My Account profile
- If it has been linked, ask them to remove and re-link the service
- Clear your cookies/cache and give it another shot
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