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New Contributor
New Contributor

Problem with my direct debit

I have received an overdue account but have been on direct debit for a long time. What is wrong?

I am very annoyed that I cannot speak to anyone in person to sort this out.

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Honoured Contributor
Honoured Contributor

Re: Problem with my direct debit

First I'd check your current balance online. It may be paid now. If not then just pay the bill manually add direct debit only takes money out equal to and debit in your account. So if you've paid manually it should be $0 if anything

 

You'll probably have a $15 late fee and $2 non direct debit fee, both should be ready to get refunded in your circumstance.

 

Obviously confirm what reason there was for the DD failing. Is it possible you had insufficient funds in the bank?

 

Finally I agree it's a pain at the moment getting through. Seems not enough c's at the moment and too many reasons for people trying to ring.

 

Have you tried live chat?

 

Regards

 

Peter Gillespie

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