I signed up a contract for 2 SIM cards and 2 phones including insurance with optus last year. And i had a few bills that accumalated to a big bill, where then i had to call up Optus and go through a payment plan.
After that, i had the payment plan cancelled because i didnt pay it off according to date, so i left the bill and it accumulated to a larger bill to pay off.
Then, i had one of my phone devices broken so i had to go claim an insurance at a store. So i had paid all the money on the large bill. And i went to the store to lodge a claim to get my phone fixed and the gentleman had looked up both numbers on the system and they were cancelled. So he called up the Optus Support team and they adviced him that the client "ME", to call up the financial team the next day and get clarification.
Now the questions that i ask are:
- What large bill did i pay off?
- Was the large bill that i paid payed off the phones and i get to keep them ?