Optus @ Home is a new app that helps you connect, diagnose and troubleshoot to optimise your home in... Read the full story
2018-05-18 01:00 AM
@Jayk96, suspended services are restored within 4 hours of reporting your payment.
How'd you pay? BPAY payment can take up to 48 hours to be processed.
If you've made a payment, you may be able to report this using My Account.
Once you've submitted the details, if your service has been restricted, we'll restore your service as soon as possible
You can also report a payment via the My Optus app:
Open the My Optus app
Tap Report a payment
Follow the prompts
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