Paying in to old account number

[Meg71]

I need someone to respond I have been emailing, phoning and online chatting for a month now and still no answer. My bill was being direct debited but I accidently organised it for an old account number. I was promised a call back after I sent all the receipt numbers to optus but still I am waiting.

[Ray_YC · Accepted solution]

Hi Meg71

,
Thank you for raising this issue.
We’re unable to look into account details on Yes Crowd so I'm afraid we can't assist with that here.

Please Chat with us or Message Us from your My Optus App under the Help menu. You can ask to speak with a Manager.

Alternatively if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. That should be a fairly straight forward one for the billing team to fix.