I used to receive a PDF invoice attached to an email. Now Optus doesn't bother to even attach an invoice - just sends a demand for money. I spent half an hour on the phone to Optus last week and was told that I would now receive a PDF invoice, but this has failed at the first opportunity.
It's a pretty lazy move. It's inconvenient since the bill needs to be split between business and personal and, as a bookkeeper, I don't pay bills without an invoice. If Optus wants to make it as easy as possible for me to pay my bill - email me the invoice like you used to. Otherwise I will find a provider who will.
Have you changed e-mail address or anything? Maybe it needs to be verified on the Optus end again?
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. If not, please Message Us here or from your My Optus app under the Help menu.
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