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New Contributor customerx
New Contributor

Overseas Billing Issue

I have spent 3 hours on both phone and chat with 10 different people trying to find a small business customer service person, who is actually able to offer customer service not reading from a script.

I have a significant roaming bill on my sons account from a trip to NZ when I personally turned off mobile data.

Has anyone esle has a questionable roaming bill?

I can't seem to speak with anyone at Optus regadring this, any ideas?

 

 

 

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RetiredModerator Toomey
RetiredModerator

Re: Overseas Billing Issue

Hey @customerx, sorry to hear that no one has been able to assist with this.

 

You mentioned that you turned off mobile data for your son's service, can I ask how this was completed?


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