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New Contributor customerx
New Contributor

Overseas Billing Issue

I have spent 3 hours on both phone and chat with 10 different people trying to find a small business customer service person, who is actually able to offer customer service not reading from a script.

I have a significant roaming bill on my sons account from a trip to NZ when I personally turned off mobile data.

Has anyone esle has a questionable roaming bill?

I can't seem to speak with anyone at Optus regadring this, any ideas?




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RetiredModerator Toomey

Re: Overseas Billing Issue

Hey @customerx, sorry to hear that no one has been able to assist with this.


You mentioned that you turned off mobile data for your son's service, can I ask how this was completed?

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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