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New Contributor tk94
New Contributor

Optus phone bill

My phone plan charges $99.99 a month, this month I am being charged $100.43 which I am happy to pay however I would like to understand why it totals to that amount? I am paying by debit card each month without direct debit, I am not receiving paper bills only via email. 

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Esteemed Contributor
Esteemed Contributor

Re: Optus phone bill

Might seem obvious, but what does your bill say? 

 

It should itemise every single charge. 

 

Possibly a call to a number not covered by the plan?

 

Peter Gillespie

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Moderator Shauna
Moderator

Re: Optus phone bill

Hey @tk94 - sounds like a payment processing fee. Can you please PM us with your account details, full name and DOB? I'll confirm this for you. 


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