Searching...
Reply

Optus online payment charging me twice instead of my one authorisation

Lechy

Has anyone else experienced this? I always pay with my credit card online on the Optus website. I just had a call from Bankwest to say I had gone over the credit limit and questioning two transactions of $149 to Optus on the same day! I only made one transaction of $149. They charged me twice! When I clicked to chat to find out why this happened. The lady was extemely unhelpful and told me this was not Optus' problem.

Re: Optus online payment charging me twice instead of my one authorisation

Hannah-L

Hi @Lechy, this will sometimes happen if you refresh or attempt to submit the payment again while the first request is still processing, do you recall doing this?

Re: Optus online payment charging me twice instead of my one authorisation

Lechy

Hi   - no refresh or going back. I only had $150 in credit on my card. So I sat there intently and actually cheered when it went through. I then did a click to chat about 15 mins later to enquire about adding more data to my mobile account and the click to chat guy confirmed I'd paid the $149. He never mentioned a second payment had gone through (which I didn't even know about until BankWest called me). 

Highlighted

Re: Optus online payment charging me twice instead of my one authorisation

Aman_B

This isn't really what we like to hear & I'm sorry this is the case @Lechy. Are you able to PM me Click here your full name, Optus number & date of birth so we can take a look into this?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
16 Kudos
7 Kudos
6 Kudos
6 Kudos
4 Kudos