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New Contributor
New Contributor

Optus did not waive my late payment fee

I am using Optus from last 2 years. As i am i student so was busy with my studies and that's why i wasn't able to pay my last two bills on time. Now when i called them to get the waiver of late payment surcharge, they totally refused. Even i promised that i would setup a direct debit but still they refused.
U guys need to be a bit flexible specially for students and your loyal customers. Now due to this attitude i am thinking of changing my network to telstra.

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Esteemed Contributor
Esteemed Contributor

Re: Billing

I don't agree with the penalty myself but that's the way The Bank Of Optus works. I understand there may be some satisfaction in telling Optus to stick it however Telstra unfortunately is just as bad if not worse.

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Honoured Contributor
Honoured Contributor

Re: Billing

If you pay late there is a late payment fee.

Optus will often waive the fee in the case of a once off, once in a blue moon. I sounds like they waived the fee for you in the past? Now you've missed your payments for not one but two months in a row.

Why would you expect Optus not to charge you? They may as well not have a late payment fee if all they do is give it back when you ask.

Hope the studies went well.
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