Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
New Contributor
New Contributor

Optus Macarthur square

Hi all 

Went into Macarthur square today to get my phone check as the loud speaker don't work only in phone calls and the customer service guy Alvin didn't look at it or anything and then said he can't help me but would send it away for three weeks under warranty and i would still have to pay for it while it's check and wouldn't offer a temp phone and I got him to write it down as prof 

Myself and my wife are with optus and will be at the end of our contracts and will have a look around at other service providers as the customer service guy Alvin is the worst I have come across 

0 Kudos
1 Reply

Re: Optus Macarthur square

Hey @Philwc85, I'm sorry to hear you had a negative experience in store. I've tagged and submitted your comment as feedback to be reviewed by their managers.


The information provided is correct, your phone is covered by a warranty that is provided by the manufacturer, so the device would need to be sent away to an authorised technician for assessment. I made a claim myself last year and the phone was returned within 5 business days though.


If you have insurance and make a claim under that as opposed to warranty, you may be entitled to a loan phone but you would need to check the details in your PDS.


Another option is to approach the manufacturer directly. If they have a service centre in your area then you may be able to get the device assessed on the spot. 


Hope this helps!

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Top Contributors