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New Contributor
New Contributor

Not receiving bill via email

I'm getting so over the fact I have to contact Optus AGAIN,  I get my home internet bill via email but for some reason not my mobile bill. I was informed last month it has been worked out and I wouldn't have to ring every month for 24 months but today I login online to find my bill is once again overdue. How can it be overdue when one doesn't get the bill? Guess I have to ring again. I have a 24 month plan, been on it for 3 months and have rang Optus every month.

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Retired Employee
Retired Employee

Re: Not receiving bill via email

Hi @Sosooverit, I'm happy to go in and sort this one out.


Can I get you to send us a private message? I'll need you to include the following info:


Your full name:


Account number:

Contact email:


You can send that through to →

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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