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New Contributor Sosooverit
New Contributor

Not receiving bill via email

I'm getting so over the fact I have to contact Optus AGAIN,  I get my home internet bill via email but for some reason not my mobile bill. I was informed last month it has been worked out and I wouldn't have to ring every month for 24 months but today I login online to find my bill is once again overdue. How can it be overdue when one doesn't get the bill? Guess I have to ring again. I have a 24 month plan, been on it for 3 months and have rang Optus every month.

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1 Reply
Online Community Manager
Online Community Manager

Re: Not receiving bill via email

Hi @Sosooverit, I'm happy to go in and sort this one out.


Can I get you to send us a private message? I'll need you to include the following info:


Your full name:


Account number:

Contact email:


You can send that through to →

We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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