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New Contributor Sosooverit
New Contributor

Not receiving bill via email

I'm getting so over the fact I have to contact Optus AGAIN,  I get my home internet bill via email but for some reason not my mobile bill. I was informed last month it has been worked out and I wouldn't have to ring every month for 24 months but today I login online to find my bill is once again overdue. How can it be overdue when one doesn't get the bill? Guess I have to ring again. I have a 24 month plan, been on it for 3 months and have rang Optus every month.

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Online Community Manager
Online Community Manager

Re: Not receiving bill via email

Hi @Sosooverit, I'm happy to go in and sort this one out.

 

Can I get you to send us a private message? I'll need you to include the following info:

 

Your full name:

DOB:

Account number:

Contact email:

 

You can send that through to → http://yesopt.us/pmdan

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