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COVID-19 impact to Optus Call Centres info here
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Not So Special Offer

I was offered an exclusive 12 month sim only $30 per month unlimited talk, text, 300m overseas including optus sport by cold call by I have copies of the emails confirming the terms. It


I have received two bills, one dated 13th October for $54.99 one dated 25th October for $32.20.


I emailed him directly to fix this.  No reply. 


I guess my question would be,  should I waste any of my time trying to get the deal I was promised or judt cancel my contract on the basis of fraud and give up on optus for good? 

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Re: Not So Special Offer

Hey @CW44, thanks for reaching out and my apologies for the billing issues.


The original sales agent may not be able to assist now that the service is connected. Instead you would need to speak with a customer service rep.


If you have any issues on Live Chat, feel free to send me a private message and I'll follow up for you. I'm sure there is an easy explanation/solution for this problem, send through your account number, full name and DOB so I can check it out.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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