I have complained to Optus a number of times about the non-direct debit fee. I have regularly requested a manager call me to no avail. I was promised I would have a return call within 2 hours. It is now one month. Did you know that if you go to an Optus store and pay cash for your account you will still be charged this fee? I am told it is for administration. I was also told it wasa bank fee. When I contacted my bank I was advised this was not true. I do not want to give Optus my bank details as I feel like they are blackmailing customers. What about people who do not have direct debit and prefer to pay cash? They are penalised. I have reported this to the ACCC and will take it further. Optus you do not train your staff properly as they all have given different answers and repeat that I need to go direct debit to not incur the fee. I pay by Bill Pay and always pay on time. Optus you are a disgrace with customer service! Has anyone been treated similarly?
To those whoe read this post it on your facebook, write to your local newspaper, call the Checkout, A Current Affair. This is not fair to people who can least afford it. I would rather give the $26 a year to charity instead of the thieves at Optus. People power!
