I recently recharged the data for a portable WiFi modem for the first time and was unable to obtain a tax invoice for the payment. I wrongly assumed that as I was logged into my account when I made the purchase that I would be able to visit my payment history and retrieve a tax invoice, which is pretty much how every other online subscription service I use works.
After consulting the online help, I was informed that tax invoices are not provided for prepaid accounts. So it now looks like I won't be able to be reimbursed by my work for this payment as I can't supply a valid tax invoice.
I did receive an invoice/receipt when I made the purchase, but I don't need just proof of payment - I need something that show the correct GST treatment. The "invoice" I received says the GST amount in my payment was $0. I'm pretty sure that isn't correct.
This link from the Australian Government clearly shows that Optus is obliged to provide a tax invoice if the purchase is taxable and/or the customer asks for one: https://www.business.gov.au/finance/payments-and-invoicing/invoicing-and-payments-explained
Has anyone had this same situation? Were you able to get is resolved?
In that case, We don’t issue a Tax Invoice for prepaid recharges, just receipts.
However, I will pass on your feedback to the relevant teams so we can improve our customer service experience.