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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

JuliaF
New Contributor
New Contributor

NBN Bill

Hello, 

a month ago I got my nbn in my home, my modem has arrived as well, the internet is working, but, I didn't get a bill to pay my nbn. In my app doesn't show for me this option. I just wanna pay. 

 

How can I do that ? Because I already call the support, and they didn't answer me about it. 

Waiting for a answer, 

 

Regards

 

Julia

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Kartika
Moderator
Moderator

Re: NBN Bill

Hi @JuliaF, if you can`t view your account online or via the Optus app then it seems your online My Account is not setup correctly. In order to setup / fix your online My Account and to check your billing details we will need to look into your account. 


However since this is a public forum we can`t access customers account details here. As such your best speak with our Support team via the → messaging service to assist you further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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