You need to request a refund and this will be applied to your original payment method within 5 – 10 business days according to the link below.
My final Bill is in credit $12.98 can you please send this amount back to me via cheque please to:
My account no: Hidden
My DOB: Hidden
Mobile : Hidden
I am now using on Boost $30 prepaid. Optus is closed.
Thank you so very much.
Morning @markn1! Thank you for reaching out to us. I have hidden your details, for privacy reasons. As this is a public forum, we encourage you to contact us via one of our Customer Support channels or send a private message to the official Optus Facebook or Twitter page for further assistance. Thank you for your time.