Searching...
Reply
Highlighted

Moved house/cancelled more than a year ago - now DEBT COLLECTORS

Andrew90

I moved houses more than a year ago. At the time I had a no-fee cancellation as the building I was moving into was wired in such a way that all tenants had to use Telstra.

A few months after that I received a false bill. I called Optus and was advised that yes, this was a mistake, and that they had rectified the error.

Now i've received an out of the blue letter from Optus advising that a bill is unpaid and is going to be sent to debt collectors. This is insane, that my credit score may become affected for a false payment to a service that was cancelled twice, a year ago.

Currently been on hold for 50 minutes.

 

Any help here?

 

Andrew

Re: Moved house/cancelled more than a year ago - now DEBT COLLECTORS

petergdownload

Nope. You'll need to get Optus billing to sort it. 

 

Good Luck

 

Peter Gillespie

Re: Moved house/cancelled more than a year ago - now DEBT COLLECTORS

Toomey

Hey Andrew, the debt can be withdrawn following a billing error. I'm sorry to hear this has been going on for so long. Please feel free to send me a private message with your account number, full name and DOB so I can double check this for you


__________________________________________________________________________
Iā€™m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
13 Kudos
6 Kudos
6 Kudos
6 Kudos
4 Kudos