The long weekend is nearly here – time to break out the speakers for a poolside party. Check out Yes... Read the full story
2018-08-12 08:36 PM
How come I’m getting emails saying I’ve used up up my allowance for the month when my Dongle has been turned off for a week?? Seems odd , anyone else been dudded 🙄🙄🙄👍
2018-08-13 05:54 AM
It does seem odd and I would check into it further. Not sure on your plan but Optus have a pretty stuff usage penalty fees on most of them.
Contact Optus and find out when your data was consumed and by what programs.
2018-08-13 09:02 AM
Hey @Marty55 - usage alerts can be delayed up to 48 hours however a week is quite a long time.
Can you please send through a private message confirming your account number, full name and DOB? We'll take a look into this.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button