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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor jamayk
New Contributor

Miasphere scam

I'm a new optus customer.  I've had my mobile broadband service for just over a month, and i suddenly receive some strange message saying i subscribed to i tube.   I check my bill and im getting charged $54...this is bs... I never signed up for anything... and i dont buy that i clicked on something that signed me up... Its a mobile broadband service... I cant even reply to messages... This is ridiculous... I never experienced this with other providers... i was advised by someone in chat that their content team will review charges... Honestly thats not good enough... I'm happy to pay what I signed up for but not anything else.  Optus, please reverse and block from happening again... I will raise to TIO if necessary. 

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2 Replies
New Contributor LuigiFTW
New Contributor

Re: Miasphere scam

I'm also suffering from the same issue it said I was subscribed to i tube, gamesaine and winneroos. Sad to see companies like this can just start charging your phone without permission.

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Moderator Shauna
Moderator

Re: Miasphere scam

Hey @jamayk - This is an easy fix. Can you please PM us with your account details, full name and DOB? Happy to have this rectified. Apologies for the experience. 


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