Hey @Renee92, I've copied this from a similar thread that I commented on. I think you might find it useful.
We do understand the concern and changes are being made in response to customer feedback. I'd suggest checking out the following threads.
For the moment, we'd suggest jumping onto live chat → www.optus.com.au/livechat/pmobi. You'd need to ask the consultant to action the following for you.
If you have any follow up questions, feel free to send them through.